2-year coverage
Warranty
The complete HoneySleep system is covered against defects for 2 years from delivery.
File a claim- 2 years
- From delivery
- 48 hours
- Typical reply
- Advance ship
- Covered replacement
File a claim
- 1
Email support
Include your order number and a description of the issue. Photos or a short video help but are not required.
- 2
We confirm coverage
We reply within 48 hours. If covered, we ship the replacement before receiving the original.
- 3
Swap the component
Use the prepaid label to return the original unit.
Covered
The original purchaser is covered for defects in the smart cover, hub, companion, cables, and power adapter.
Not covered
- Misuse, abuse, or unauthorized modification
- Normal wear that does not affect function
- Liquids spilled directly into the hub or companion
- Loss or theft
Privacy
Core sleep history and processing stay on the device by default. A hardware support or warranty request does not require access to your sleep logs.
HSA/FSA documentation
Email support@honeysleep.com to request an itemized receipt and letter of medical necessity.