Faq

Mattress

What kind of comfort is the Honey mattress?

The Honey mattress has a mid-firm comfort, Not too soft, not too firm just perfect to suit all Canadians.

 

Is it just getting hot with the Honey mattress?

Our mattress is designed to remove excess moisture that promotes sleep.

Where do I unpack my new Honey mattress?

It is highly recommended to unpack your new Honey mattress directly into your bedroom. Make sure you have enough space on the floor or on the bed base. The mattress is vacuum compressed and fold in a box  to be easily transportable. Unpacked the mattress will return to its original shape.

What to do with the packaging box?

The cardboard box is 100% recyclable. You can also reuse it for other occupations.

How long do I have to wait before using my new mattress?

The mattress is vacuum-packed and takes about 5 to 10 minutes before it can be used properly.

Is the Honey mattress is firm?

There are 4 types of mattress comfort on the market. Soft, mid-soft, mid-firm & firm. The Honey mattress has a mid-firm comfort. According to our experience with consumers this type of comfort is suitable for the majority of consumers. Our memory foam gives a flexibility that perfectly fits the body shapes without feeling too deep in the mattress.

Warranties & Maintenances

Hoes does the 100-night trial period work?

If you are not satisfied with the Honey mattress during the first 100 nights we will refund you  after we have done the pickup free of charge.

What type of base can I install my new mattress on?

Our mattress is design to be use on all kind of base, platform, motion base. Make sure your foundation have a central support to effectively support your new mattress.

What would be the maintenance to extend the life of my new mattress?

Your mattress should be installed on suitable bed frame. A central support or a central leg is required. Rotate your mattress every month for the first year and thereafter 4 times a year. Don’t let the kid jump on your mattress. Using a waterproof mattress cover is highly recommended.

What is the lifespan of the Honey mattress?

According to studies, our body and body cells are regenerated every 7 years. The Honey mattress has been tested and designed to have an optimal durability for a minimum period of 10 years according to a normal use.

How long is the Honey mattress warranty

The warranty is 10 years. It cover all manufacturing defect and manufacturing materials if they have been used under  normal conditions. Warranty & Conditions

Orders & deliveries

Are the prices with taxes included

Taxes are not included in the listed prices. Taxes will be adjusted in the billing section at your provincial rates.

When will I receive my order?

Your order will be shipped directly to your home within 7 business days. The delay may exceed slightly depending on the region. You will be informed when you confirm your purchase.

How do I apply my promo code?

You will see the promo code space in the cart section when you will be ready to finish your purchase. At that moment the rebate or discount will appear.

Returns

What is the procedure for returns?

Contact us to schedule a product pick-up service at your at our own expense.

Who picks up the mattress if I'm not satisfied?

A pick-up service will take care of it for free.

What do you do with the items returned?

All returned products are donated to non-profit organizations to help the most communities in need.

Can you get my old mattress back?

Unfortunately, our delivery services are not able to offer this service at this time.

CertiPur-US® certified

What does CertiPur-US mean?

This certification mentions that our foams used in our mattresses have been tested and analyzed in  labs as foams without chemical or toxic to the health of our consumers and not harmful to the environment.

COUPON CODE

How does the promo code apply?

  • Choose a product (eligible for a discount) on our online store.
  • Click on the ‘Add to Cart’ button.
  • In the shopping cart, enter the Coupon code and click on the “Apply coupon” button.
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